Have questions? Look no further. Check out our FAQ's for answers to your questions.
If we still haven't answered your question, contact us at info@shopcocoaari.com
COCOA ARI is a modern heirloom house offering thoughtfully designed and carefully curated jewelry and lifestyle pieces. Our collections are built around intention, longevity, and presence — jewelry that stays with you and becomes part of your everyday rhythm.
We prioritize presence over trends. Our pieces are designed or selected to layer easily, wear effortlessly, and last beyond seasons. COCOA ARI is not about excess — it’s about jewelry that stays, so you’re always ready.
Not every piece is originally designed in-house — and we’re transparent about that. COCOA ARI blends original designs with curated staples selected for quality, wearability, and alignment with our design ethos. Every piece is chosen to feel intentional, timeless, and worthy of repeat wear.
Materials vary by piece and are clearly listed on each product page. We currently work with:
• PVD 18K Gold-Plated Stainless Steel
• Sterling Silver
• Gold-Plated Brass
• Freshwater Pearls
• Select Gemstones
Each material is chosen for durability, comfort, and long-term wear.
PVD (Physical Vapor Deposition) is a modern plating process that bonds gold to stainless steel at a molecular level. This results in improved durability, better resistance to tarnishing, and longer wear compared to traditional plating methods.
Most of our stainless steel and sterling silver pieces are suitable for sensitive skin. However, individual sensitivities vary, so we recommend reviewing material details if you have known allergies.
Yes — our pieces are designed for everyday wear. For longevity, we recommend removing jewelry before swimming, showering, exercising, or applying lotions and perfumes.
All metals naturally experience wear over time. With proper care, our pieces are designed to maintain their finish and integrity. We recommend reviewing our Jewelry Care Guide for material-specific care instructions.
We currently ship within the United States.
Orders are typically processed within 2–5 business days, excluding weekends and holidays. During launches or high-volume periods, processing times may be slightly extended.
Yes. Once your order ships, you’ll receive a confirmation email with tracking details.
We accept major credit cards and secure payment methods available at checkout.
Yes. All payments are processed through secure, encrypted payment gateways to protect your information.
We accept returns on unworn items in original condition within 14 days of delivery, unless otherwise noted.
For hygiene reasons, earrings are final sale.
Please visit our Returns & Exchanges page or contact us for instructions before sending any items back.
Some collections and styles are produced in limited quantities. Once sold out, restocks are not guaranteed.
Pre-order items are clearly labeled on the product page with estimated ship dates. Orders containing pre-order items will ship once all items are available unless otherwise stated.
Yes. COCOA ARI is evolving into a lifestyle house. Future offerings may include accessories, ritual items, and wearable objects aligned with our philosophy of intentional living.
If you don't see your question answered here, please contact us — we're happy to help.